How can we help you?
Frequently asked questions
If you get any technical issues while playing (crashes, freezes, sound or visual glitches), we're here to help! Let's start by checking if your device meets the game's minimum system reqirements.
If it does, try the following:
1. First off, completely restart your game.
2. Ensure you have a stable internet connection.
3. Make sure your game is updated to the latest version. You can check the version on the app store where you downloaded it from.
4. Verify your device's time settings match your current location.
5. Re-install the game on your phone. NOTE: ONLY do that if your progress is saved via Facebook, Google Play, or Sign with Apple. This way, you can restore your progress after reinstalling.
6. Avoid active downloads/uploads during gameplay as they use up connection resources.
7. Close any other apps running in the background while playing the game.
8. Keep an eye on your device's storage and ensure there's no unnecessary junk data hogging up space. Too much storage usage may cause performance problems.
9. Make sure your device software is updated to the latest version.
10. Give your device a fresh restart.
11. For Android devices, try clearing the application cache:
- Go to device settings > Applications - Select Angry Birds 2 in the application list - Find the Clear Cache button, tap it, and reopen the game
If you still run into any tech issues, reach out to the Player support and provide the following info: - What is the problem you're experiencing (opening Tower of Fortune or Daily challenge, watching ads, etc.). - When did you first notice the problem (after updating the game, reinstalling it, etc.).
To ensure a smooth experience while playing Tifo, make sure that your Android device has at least the following system requirements:
Minimum requirements
OS: Android 5.1 or higher
Architecture: arm64-v8a or armeabi-v7a
RAM: 2GB
OpenGL: OpenGL ES 2.0 or higher
Storage: at least 470MB
Recommended requirements
OS: Android 13 or higher
Architecture: arm64-v8a
RAM: 4GB
OpenGL: OpenGL ES 3.0 or higher
Storage: 570MB
In case you are having issues updating the app, please follow the steps below:
1. Open the Play Store app on your device. 2. Tap the Menu icon in the top left corner, and then My applications and games. 3. Find the game name in the list and tap it. 4. Tap Update when the game page opens.
If you have problems with the update, please follow the instructions from this article.
You can also adjust your device settings to automatically download updates for the apps you have installed:
1. Open the Play Store app. 2. Tap the Menu icon in the top left corner. 3. Go to the Settings section ⚙️ 4. Tap Auto-update apps. 5. Choose one of the following: - Auto-update apps at any time. Updates will be downloaded via both Wi-Fi and your mobile network. - Auto-update apps over Wi-Fi only. Updates will only start downloading when your device has a Wi-Fi connection.
📌 For Huawei devices: 1. Open the App Gallery on your device. 2. Tap the ME icon in the lower right corner. 3. Choose Updates. 4. Find the game in the list and tap Update.
📌 For Samsung devices: 1. Open the Galaxy Store. 2. Tap the Menu icon in the top left corner (the three horizontal lines). 3. Tap Updates. Tap 🔄 next to the game.
You can also change your device settings to automatically download updates for the apps you have installed:
1. Open the Galaxy Store. 2. Tap the Menu icon in the top left corner (the three horizontal lines). 3. Go to the Settings ⚙️ 4. Tap Auto update apps and select your desired setting.
Please be aware that choosing to delete your data will result in a permanent removal of all your game progress, and this action cannot be reversed.
You can send us an email requesting for the account to be deleted.
After you've requested a data deletion, a 2-week waiting period will commence. This is a technical step that can not be skipped, and you will not be able to enter game during this time. If you change your mind about the data deletion during this period, please send us a message at Player Support.